Refunds and Returns
Unsatisfied with product effect, taste or quality?
All L Cell products are eligible for 30 days money-back guarantee.
If you wish to return your purchase please contact pagalba@lcell.lt or +370 5 214 0004, mentioning: order number, returnable product names and quantities.
The returnable products shall be registered and shipped through the Omniva platform:
https://grazinimai.omniva.lt/parduotuves/l-cell-lietuva
Terms and conditions:
If you wish to return or exchange a purchased item, you may do so within 30 days from the date of receipt.
Refunds will be issued to the bank account specified by the customer within 14 days.
In the case of a return, the item must not have been used more than halfway.
If you purchase more than one unit of the same product, only the first unit is eligible for a refund if opened or used. Any additional units are eligible for a refund only if returned unopened, unused, and in their original sealed packaging.
If a bulk-purchase discount was applied to your order, your refund will be adjusted to reflect any discount that no longer applies to the items you retain.
Items must be returned in suitable protective packaging (e.g. a box or padded envelope) to prevent damage during transport.
The money-back guarantee may be used only once per person and does not apply to legal entities.